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Rapid Contact FAQ

Common Problems in Rapid Contact

First of all, thank you for using Rapid Contact (Free version).


Question: How is Rapid Contact used?

Answer:

Rapid Contact is a module that shows a contact form in your site. The user gets the opportunity to contact you wherever in the site they are, which makes it a really "rapid" contact. It is not intended to be placed in an article, nor in a specific menu item, but that is very easy to accomplish. (Read on, to see how).


Question: I installed Rapid Contact. Now what?

Answer:

Well, you should go to the Module Manager and enable the module. It's name is Rapid Contact. You should also configure it.


Question: How to configure Rapid Contact?

Answer:

Rapid Contact configuration is an easy thing. You just need to write your email in the Mail recipient parameter.

In specific servers, you also need to configure the Mail From Name and Email parameters according to the server requirements.


Question: I get an error which says: No recipient specified.

Answer:

This error is designed to prevent you from loosing your messages. You just need to go to the module parameters,

and change the Mail Recipient parameter to your email.


Question: I get an error saying: Could not instantiate Mail Function.

Answer:

This error indicates that you have either:

  1. Not set the Joomla! Mail Settings of your site, or
  2. Not set the correct Mail From parameters in the module parameters.

For help on setting the Joomla! Mail Settings, click here.


Question: I have no errors, but I get no email.

Answer:

That's kind of complicated. You have one of the following problems:

  1. Same as the above question, you haven't configured something, but your template doesn't show errors.
  2. Rapid Contact posts in a page that doesn't have the module, to receive the data and send the message.
  3. If you're using a Fixed URL, check whether or not you have Rapid Contact enabled in the target page.
  4. If you get an empty page, this means that you should turn Disable HTTPS parameter to Yes.


Question: I want to show Rapid Contact as a "normal" Contact page. What can I do?

Answer:

Well, you have two options:

  1. Use a Joomla! extension designed to include Modules in Articles (or)
  2. "Hack" the template, by including a custom module position, right under the article section. In this case, you create an almost empty article (with a text like Contact us) and then enable Rapid Contact, right under the article, in the new template position, only in the specific page. This might sound tricky, but it's a "less than 3" minute job [on a 52k Model :-)]


For anything not included here, please do not hesitate to contact me.