Users automatically unsubscribing

3 months 2 weeks ago #13 by Trevor
Replied by Trevor on topic Users automatically unsubscribing
Hi Chris

I have just set up a new site and when I sent the first mailing to about 160 recipients, 3 instantly unsubscribed. What do I need to do to prevent this?

This is the unsubscribe link in the footer:
<p style="text-align: center;"><a href="{url:UNSUB}" style="text-decoration: none; color: #004fb0;">Unsubscribe</a> | <a href="{url:EDITLISTS}" style="text-decoration: none; color: #004fb0;">Edit Preferences</a> | <a href="{url:NEWSLETTER}" style="text-decoration: none; color: #004fb0;">Read online</a></p>

NS Pro 3.3.2898
J 5.2.0

regards
Trevor

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3 months 2 weeks ago #14 by Christopher Mavros
Replied by Christopher Mavros on topic Users automatically unsubscribing
Hello Trevor and thank you for posting.

I updated the implementation in version 3.1.2517, according to my previous posts:

The RFC 8058 proposed standard seems to introduce another parameter, called List-Unsubscribe-Post, which specifies required POST fields to complete the unsubscription.

If you are still facing difficulties, you can disable the inclusion of this header by going to NS Pro Component Options, under the Advanced tab and switching "Include List-Unsubscribe Header" to "No".
 For the sake of reason, please tell me if those three addresses belong to the Microsoft family of email addresses.

Thanks again.

Christopher Mavros
mavrosxristoforos@gmail.com
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3 months 2 weeks ago #15 by Trevor
Replied by Trevor on topic Users automatically unsubscribing
Hi Chris

The version I am using is NS Pro 3.3.2898

The domains involved are are not Microsoft related as far as I can tell.

I will disable the header for the next posting and see if there any issues with it being rejected as spam.

Thanks
Trevor
 

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3 months 2 weeks ago #16 by Christopher Mavros
Replied by Christopher Mavros on topic Users automatically unsubscribing
Thank you Trevor.
I would appreciate it if you send me an email with the domains of those email addresses, because I'm curious about this.

Thanks again.

Christopher Mavros
mavrosxristoforos@gmail.com
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3 months 2 weeks ago #17 by Trevor
Replied by Trevor on topic Users automatically unsubscribing
Hi Chris

Details sent to you by email.

regards
Trevor

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3 months 2 weeks ago #18 by Christopher Mavros
Replied by Christopher Mavros on topic Users automatically unsubscribing
Thank you Trevor.
I will investigate further.

Christopher Mavros
mavrosxristoforos@gmail.com
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