bounce check
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9 months 2 weeks ago #1
by Grant
bounce check was created by Grant
I've tried all sorts of variations, but I can't seem to get bounce check to work. I've set up an email address for bounces on my host. But I get variations of this message whenever I run the bounce check:
Bounce Check Error: Could not connect. Please check the Bounce Check Options with your host.imap_open(): Couldn't open stream {mail.pushingcardboard.com:993/imap/ssl}INBOX
I feel like I must be missing something. The mailbox I setup did receive a handful of bounces from my first newsletter, so I know the bounce address is working.
Bounce Check Error: Could not connect. Please check the Bounce Check Options with your host.imap_open(): Couldn't open stream {mail.pushingcardboard.com:993/imap/ssl}INBOX
I feel like I must be missing something. The mailbox I setup did receive a handful of bounces from my first newsletter, so I know the bounce address is working.
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9 months 2 weeks ago #2
by Christopher Mavros
Christopher Mavros
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Replied by Christopher Mavros on topic bounce check
Hello Grant and thank you for posting!
The imap inbox address {mail.pushingcardboard.com:993/imap/ssl}INBOX seems correct.
Are you sure you are writing the correct username and password?
The username may be your whole email address, just the username, or even on some rare occasions your email address using a (+) plus sign instead of the (@) sign.
On other occasions, the URL may be something like imap.pushingcardboard.com instead of mail.pushingcardboard.com, or even something entirely different.
You would have to check with your host to make sure that you are using the correct address, port and credentials. If imap_open is unable to open it, then it's almost certainly incorrect, somehow.
Let me know if there's anything I can do to help.
The imap inbox address {mail.pushingcardboard.com:993/imap/ssl}INBOX seems correct.
Are you sure you are writing the correct username and password?
The username may be your whole email address, just the username, or even on some rare occasions your email address using a (+) plus sign instead of the (@) sign.
On other occasions, the URL may be something like imap.pushingcardboard.com instead of mail.pushingcardboard.com, or even something entirely different.
You would have to check with your host to make sure that you are using the correct address, port and credentials. If imap_open is unable to open it, then it's almost certainly incorrect, somehow.
Let me know if there's anything I can do to help.
Christopher Mavros
mavrosxristoforos@gmail.com
If you like our extensions, please rate us on the JED!
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9 months 2 weeks ago #3
by Grant
Replied by Grant on topic bounce check
I'm pretty sure I have it set up correctly. I even created an account in my email program using the same settings to see if I could reach it, and it works fine. Here's how I have it set up in the NSPro options, maybe I'm missing something really obvious:
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9 months 2 weeks ago #4
by Christopher Mavros
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Replied by Christopher Mavros on topic bounce check
It seems correct to me as well.
However, NS Pro is just calling the imap_open PHP function, which returns the error you get.
If the imap_open function is not connecting, there's something wrong with communicating with the server, or authenticating with it.
Do you have any directions from your host available?
However, NS Pro is just calling the imap_open PHP function, which returns the error you get.
If the imap_open function is not connecting, there's something wrong with communicating with the server, or authenticating with it.
Do you have any directions from your host available?
Christopher Mavros
mavrosxristoforos@gmail.com
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9 months 1 week ago #5
by Grant
Replied by Grant on topic bounce check
I've had tech support at my host have a look and they've been great. We tried no security, SSL, TLS. We used the actual name of the mailserver. We changed versions of php. Nothing worked. It's not critical. I'll keep using the extension. I hope any bounces will go to the bounce address I've set up and I can check that mailbox manually.
In the meantime, this is the current error we're getting:
Bounce Check Error: Could not connect. Please check the Bounce Check Options with your host.Joomla\CMS\Factory::getLanguage() is deprecated. Load the language from the dependency injection container or via Joomla\CMS\Factory::getApplication()->getLanguage().
If that means anything to you, let me know.
In the meantime, this is the current error we're getting:
Bounce Check Error: Could not connect. Please check the Bounce Check Options with your host.Joomla\CMS\Factory::getLanguage() is deprecated. Load the language from the dependency injection container or via Joomla\CMS\Factory::getApplication()->getLanguage().
If that means anything to you, let me know.
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9 months 1 week ago #6
by Christopher Mavros
Christopher Mavros
mavrosxristoforos@gmail.com
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Replied by Christopher Mavros on topic bounce check
This is a different error than the one you mentioned at the beginning, so perhaps we're making progress.
Which Joomla and PHP version are you running? Why are deprecation warnings visible? Is this a live server or a local copy?
Which Joomla and PHP version are you running? Why are deprecation warnings visible? Is this a live server or a local copy?
Christopher Mavros
mavrosxristoforos@gmail.com
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